Frequently asked questions

Useful answers to help you choose a treatment and manage your appointment.

Where can I find treatments and prices?

Check the salon’s published price list. Each available treatment shows its price and duration; open its page for details. Contact the salon if you need more information.

How do I book an appointment?

When online booking is active, choose your treatments and an available time, enter the requested details and follow the steps through to confirmation. Choosing a time alone does not complete the booking. Use the salon’s contact details if online booking is unavailable.

How much time should I allow?

Check the duration shown for your selected treatments and in the booking summary. Ask the salon first if you have particular requirements or are booking for several people.

How do I access my personal area?

Use the personal link provided by the salon. If email access is enabled, you can request it from the personal area page using the email associated with your appointments. The link is private: do not share it with anyone else.

Can I cancel or reschedule an appointment?

Open your personal booking link or personal area. When permitted, you can cancel or choose another time. Follow the conditions shown in your booking; contact the salon if online changes are no longer available.

How do I pay?

Follow the payment arrangements shown by the salon and in the booking summary. If an enabled booking flow requires an online deposit, the amount and conditions are shown before confirmation. Payment requires a separate action from you.

Do I need to prepare for my treatment?

Read the treatment description and any instructions provided by the salon. Ask about preparation or specific requirements before your appointment.

What if I’m late?

Contact the salon as soon as possible. The practitioner will check whether the appointment can go ahead or needs to be rescheduled, subject to availability and the conditions provided.

Where can I find directions?

The Getting here page shows the address and contact details published by the salon. You can open directions in Google Maps. The embedded map is shown only after your choice about external content.

How do I leave a verified review?

After a completed visit, choose Leave a review when the invitation is available in your personal area. You can leave one TapTurn review per appointment. Google reviews and testimonials are presented separately.